Very accommodating, I couldn't do the 1st appt time due to conflicts, so they checked to try and move some things around, and got me in earlier, which was amazing! Alex showed up on time, a little early actually. Good natured and professional. We had 2 carpeted rooms(pet urine treatment in one of the rooms) some tile and wood floors done, done on time(2.5hrs). The fllor look amazing and, for me anyways, more importantly Smell amazing! Alex made sure I had all the info I needed before and after (clean time, dry time, some light foot trafic is ok în certain areas... Etc). He forgot our 'free gift' a can of their spot remover, he turned around and came back to give it to us... It's a small thing but very appreciated. It's getting harder to find service like Alex provided these days, I'm glad to know this company still employs people that care. Absolutely would recommend!!